Skygraze AB · Version 1.0, 9 November 2026 · Valid from 2027-01-01
Five things to know
Collars and accessories have a 5-year warranty.
The warranty begins when you activate the collar, and no later than 9 months after delivery.
A battery that holds less than 60% of its original capacity during the warranty period is considered defective.
We pay for shipping both ways for approved warranty claims.
We aim to send a replacement collar within 5 working days after we have approved your warranty claim.
In this policy, the following definitions apply:
1.1 Skygraze refers to Skygraze AB. The words we, us, our, and ours refer to Skygraze AB.
1.2 Customer refers to the person or company that has purchased the product. The words you, your, yours, and you all refer to the customer.
1.3 Product refers to a physical Skygraze collar, an associated component, or an accessory. Examples include box, strap, chain, safety link, and weight.
2.1 The policy applies to Skygraze products that customers have purchased from Skygraze AB or an authorised Skygraze retailer.
2.2 The policy is part of the customer's agreement with Skygraze AB, along with the sales and subscription terms.
2.3 The policy is available in Swedish and English. If the versions differ, the Swedish version applies.
3.1 Skygraze guarantees that our products are free from defects in materials, manufacturing, and construction under normal use (see section 3) during the warranty period.
3.2 The warranty periods are:
Product
Warranty period
Cattle and sheep collars, including electronics and battery
5 years
Chargers
3.3 The warranty period begins on the day you activate the collar in the Skygraze app. If you do not activate the collar within 6 months of delivery, the warranty period begins 9 months after the delivery date. For products that are not activated, such as chargers, the warranty begins on the delivery day.
3.4 A battery is considered defective if, during the warranty period, it holds less than 60% of its original capacity when charged and used according to the instructions. We measure the capacity using the collar's own diagnostic data.
4.1 Normal use means that the products are used on cattle or sheep, outdoors on pasture, according to the instructions and the app. It includes stresses from:
rain, snow, sun, mud, and vegetation;
rubbing and bumps against trees and the surrounding environment in the pasture that are normal when animals graze;
temporary contact with water within the collar's waterproof rating, IP66/IP67;
Operating temperature between -20°C and +55°C. (Charging temperature 0°C and +30°C.)
4.2 Normal use does not include use on other species than those the collars are intended for, prolonged periods in stables, immersion in water beyond the waterproof ratings, storage or charging contrary to Skygraze instructions, or constant contact with feed troughs or similar hard equipment.
The warranty does not cover:
normal wear and tear, such as scratches, worn parts and faded colours, or battery ageing as long as the capacity is at least 60%;
damage caused by accidents, improper use or neglect, including damage caused by other animals or machines;
damage caused by fire, lightning, flooding or other external events;
products that have been opened, repaired or altered by anyone other than Skygraze or anyone approved by Skygraze;
use contrary to the instructions for use or outside of normal use;
products that have been lost or stolen;
products that have not been paid for in full;
cosmetic damage that does not affect how the product functions.
6.1 Contact support at support@skygraze.com, +46 10 300 56 50 or in the app within 30 days of discovering the fault.
6.2 Provide your order or invoice number, the collar's serial number, what happened and when, and please send pictures if you have them.
6.3 We can often read the collar's fault data remotely, so you rarely need to send logs yourself. We may ask a few questions or ask you to send the product to us for inspection.
6.4 Our goal is to respond with our assessment within [5] working days from when you created the case or in cases where we need to retrieve the collar for assessment, from when the collar arrives at Skygraze.
7.1 If the fault is covered by the warranty, we will repair or replace the product. A replacement product may be new or refurbished, and may be of the same model, a newer model or another model with at least the same features.
7.2 If we cannot repair or replace the product, we will refund the price you paid for it.
7.3 We aim to send a replacement collar within 5 working days after we have approved your case.
7.4 A replacement product retains the remaining warranty period of the original product.
7.5 Replaced products and parts become the property of Skygraze.
8.1 If Skygraze asks you to send a product to us, we will send a prepaid shipping label. For approved cases, we will cover the shipping both ways.
8.2 Pack the product carefully and follow our packing instructions.
8.3 If our inspection shows that the fault is not covered by the warranty, we will contact you before taking any further action. You can then choose a paid repair or have the product returned. In that case, we may charge for shipping.
The warranty transfers with the collar to a new owner and runs from the original start date. The new owner provides the collar's serial number, and we will check the remaining warranty.
We can pause the handling of a warranty case if you have overdue invoices that are not disputed. The warranty period is not extended due to such a pause.
11.1 The policy outlines everything we are responsible for when a product is faulty. It replaces the rules of the Sale of Goods Act regarding defects in goods.
11.2 We are not responsible for indirect losses, including losses caused by animals leaving the virtual boundary. The liability limitation in section 17 of the sales and subscription terms also applies to this policy.
Skygraze AB, Harg Norrbacken 19, 76021 Vätö. Support: support@skygraze.com, +46 10 300 56 50
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